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Customer Services/Utility Billing

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1. What are your hours of operation?

The City of Weatherford Customer Service Department is open from 7:30 am to 5:00 pm Monday to Friday. Although, there is a night drop on the west side of the building that can be accessed 24 hours a day 7 days a week.

2. Where are you located?

We are located at 303 Palo Pinto Street, three blocks west of the main courthouse on the square on the south side of Palo Pinto Street in main city hall.

3. What number do I call to report electrical outages?

Please call 817-598-4257.

4. Do you require a deposit on residential accounts and if so, how much?

The deposit required is $400.00 on all residential accounts.

5. What do I need to bring with me to set up utilities?

You will be required to bring two forms of identification (one picture) and the lease agreement if renting the property. Unless married, all adults on the lease are required to be present and show identification and sign application for service.

6. What utility services do you provide?

The City of Weatherford provides electric, water, sewer and garbage to most homes inside the city limits. The gas service is provided by Texas Gas and can be reached at 817-594-2722.

7. How can I pay my utility bill?

By mail: PO Box 255, Weatherford, TX 76086 – please include your account number.

In person: 303 Palo Pinto Street

By phone: 817-598-4225

Automatic withdrawal from bank account: Please download the application and return with a voided check or contact the Customer Service Department at 817-598-4225.

Overnight Secure Drop Box: Our drop box is located on Davis Street on the west end of the building – please include your address or account number.

Online: www.weatherfordtx.gov
Bank Draft Application

8. Who do I call with a billing question?

Contact the Customer Service Department at 817-598-4225.

9. Can I read my own meter?

Please contact the Customer Service Department at 817-598-4225 for details on this option.

10. How many days do I have to pay my bill?

You have a total of 25 days before your utility bill will become past due.

11. How will I be notified before my service is terminated?

Ten days before your utility bill becomes past due, a late notice is sent out to notify you of the date your bill became past due.

12. What is the TRWD Pass Through Fee?

This is the cost of pumping water from the Tarrant Regional Water District into Lake Weatherford during times of drought or insufficient rain fall to supplement Weatherford’s water supply.

13. How is my sewer rate calculated?

New customers with NO water consumption history:
1 resident $15.00
2 residents $23.25
or more $31.40
Customers with water history:
Add water consumption billed for December, January and February together, then divide by 3 to determine your average consumption. Then, subtract 400 cubic feet (included in customer charge), then multiply the balance by .0420 and add the $15.00 customer charge.

Example:
December water consumption was 1200
January water consumption was 800
February water consumption was 1300

Total consumption December to February = 3300 cubic feet
3300 divided by 3 = 1100
1100 cubic feet minus 400 cubic feet (included in customer charge) equals 700 cubic feet. 700 multiplied by .0420 (rate per cubic foot) equals $29.40 plus $15.00 customer charge equals a sewer rate of $44.40 which will be effective with the March billing.

14. When do I get back my deposit?

Deposits are held for the life of the account.