Show All Answers

1. What are your hours of operation?

The City of Weatherford Utility Billing Department is open from 7:30am to 5:00pm Monday- Friday. You can make utility payments 24 hours a day 7 days a week by calling 817-598-4225 OPT 1. You will need your account number, you can pay with an electronic check, debit card and/or credit card. There is also a night drop on the west side of the building that can be accessed anytime.

2. Where are you located?

303 Palo Pinto Street, three blocks west of the main courthouse on the square on the south side of Palo Pinto Street inside City Hall.

3. What number do I call to report electrical outages?

Please call 817-598-4257 OPT 4.

4. Do you require deposits on residential accounts?

Yes, the maximum deposit on a residential account is $400. A letter of reference from a similar utility for the 12 months prior with perfect payments history can be used to waive the deposit on residential accounts.

5. How do I set up utility services?

Please visit our website, weatherfordtx.gov and find the utility billing page. Select forms on the left side of the page. All applications can be submitted online. If you are not able to visit our website, please come to City Hall. If you are renting a copy of your lease is required. We are next day service. You can also use our IVR phone system 817.598.4225 OPT 1. 

6. What utility services do you provide?

The City of Weatherford provides electric, water, sewer and garbage to most homes inside the city limits. The gas service is provided by Texas Gas and can be reached at 817-594-2722.

7. How can I pay my utility bill?

Online: www.weatherfordtx.gov Online: Payment and Customer Portal: https://ipn.paymentus.com/cp/wmus Mobile apps are available: App Store: https://itunes.apple.com/us/app/city-of-weatherford/id1063354548?ls=1&mt=8 Play Store: https://play.google.com/store/apps/details?id=com.paymentus.client.wmus Phone: 817-598-4225, you will need your account number. You can pay with an electronic check, debit card and/or credit card. We do not accept American Express. Mail: PO Box 255, Weatherford, TX 76086. Please include your account number. In person: City Hall located at 303 Palo Pinto Street, Weatherford, TX 76086 Overnight Secure Drop Box: Our drop box is located on Davis Street on the west end of the building. Please include your account number. Automatic withdrawal from bank account: Please download the application and return with a voided check, email us at utilitybilling@weatherfordtx.gov, or contact us at 817-598-4225.

Our Customer Service Phone Number offers some self-service options as well as options to speak to live representatives. Our secure phone line offers a few options, over the phone payments, set up new utilities accounts, restore service and more!

Phone Number and Option	Service you are needing
817.598.4225 OPT 1	Pay utility bill over the phone (using IVR)
817.598.4225 OPT 2	Assistance with your utility bill or account or to establish new service
817.598.4225 OPT 3	Assistance with solid waste and recycling services
817.598.4225 OPT 4	Report an outage for Water, Wastewater, or Electric
817.598.4225 OPT 5	Non-emergency issues with your Water, Wastewater, or Electric service
817.598.4225 OPT 6	Speak to a representative for Utility Billing questions

Bank Draft Application

8. Who do I contact with a billing question?

Contact utilitybilling@weatherfordtx.gov or call us at 817-598-4225 OPT 6.

9. How many days do I have to pay my bill?

The City of Weatherford allows 25 days from your bill date to make a payment before the accounts becomes past due.

10. How will I be notified before my service is disconnected for non-payment?

Ten days before your utility bill becomes past due, a late notice is mailed. You will also receive notification calls.

11. What is the TRWD Pass Through Fee?

This is the cost of pumping water from the Tarrant Regional Water District into Lake Weatherford during times of drought or insufficient rain fall to supplement Weatherford’s water supply.

12. When do I get my deposit back?

Residential deposits can be returned with twelve (12) months of perfect consecutive payment history, zero (0) penalties, zero (0) cutoffs, zero (0) returned checks and/or ACH rejections; the deposit will be refunded via check and mailed.

13. How many extra rolls of trash bags/can liners can I purchase and for how much?

Each city utility account holder with the city may purchase rolls of trash bags each year. They are $6 per roll for a count of 50. You have to provide account verification to purchase rolls. Only the person(s) listed on the account may purchase the rolls of trash bags/garbage bags/can liners without explicit written permission emailed to Utility Billing ahead of time.