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1. How do I set up my Utilities Customer Portal account?

How to set up an account:

Before getting started, make sure you have your utility bill for reference – you will need to know your account number (it is an 8 digit number ##-####-##) 

Click on the following web link to access the customer portal: https://my-wfrd.sensus-analytics.com/login.html#/signin 

To set up a new account, you will be prompted to accept the terms and conditions, and then enter your email address. 

You will then receive an email from Sensus Analytics with another web link to finish setting up your account. 

You will need to enter your utility account number (##-####-##) and the street number of your address. 

Once you’ve set up your account, you can review your utility usage; set alerts/notifications, and select settings for how the information is presented.

2. What is the Utilities Customer Portal?

The City of Weatherford Utilities Department is launching a new customer portal so that customers can access more detailed information about their water and electric consumption.

This program was launched in 2021. 

How to set up an account:

Before getting started, make sure you have your utility bill for reference – you will need to know your account number (it is an 8 digit number ##-####-##)

Click on the following web link to access the customer portal: https://my-wfrd.sensus-analytics.com/login.html#/signin 

To set up a new account, you will be prompted to accept the terms and conditions, and then enter your email address.

You will then receive an email from Sensus Analytics with another web link to finish setting up your account. You will need to enter your utility account number (##-####-##) and the street number of your address.

Once you’ve set up your account, you can review your utility usage; set alerts/notifications, and select settings for how the information is presented.

3. What information is available on the Utility Customer Portal?

This utility customer portal is a user-friendly dashboard to show helpful information about your electric and water usage such as:

• Billing Cycle Usage 
• Billing Cycle Data
• Billing Threshold
• Custom Alerts & Notifications

4. How much does it cost to sign up for a Utility Customer Portal?

The Weatherford Utility Customer Portal is free to all Weatherford Utility Customers.

5. Who do I contact with a billing question?

Contact utilitybilling@weatherfordtx.gov or call us at 817-598-4225 OPT 6.

6. What services are featured on the Utility Customer Portal?

The Weatherford Utility Customer Portal features data on Weatherford Electric and Weatherford Water usage and alerts. 

7. How secure is my data and information?

Data from the meters is encrypted and sent through a safe and secure network to the utility databases. The meter system transmits only the water meter readings, the meter identification number, and diagnostic information to verify that the automated meter equipment is operating correctly. Only key authorized utility personnel, such as utility billing representatives can access your account if needed.

8. I cannot see what I used today. Why?

Usage is uploaded to the system nightly and is delayed by 24 hours. 

9. Can this system help me detect a leak?

Yes. The best way to detect a leak would be to watch your graph. If you see continuous usage with no break in your graph, it would indicate a continuous flow of water. This could potentially mean a leak. 

10. Can the system tell me if I am excessively using water?

One of the many benefits to the utility customer portal is the ability to set alerts to keep up with water usage based on the customer’s settings. The two main alerts are vacation and usage alerts: 

• Vacation Alert: If you know you are going to be gone during a period of time and no water will be used you have the ability to set a vacation alert. If water is used during the time you have set, you will be notified of usage 24 hours after it happens via text or email depending on your setting preferences. 
• Usage Alert: By creating a usage alert, users can set customized text and email alerts to keep up with water usage for a specific time range and/or usage amount they set, such as daily, monthly, annual, or billing cycle usage alerts.

11. Can this help me conserve?

Yes! Conservation is the key to avoiding early drought conditions. This system will allow you to monitor the amount of water you are using during the day. For example, your sprinklers may currently be set to water 20 minutes per station. By lowering your time to 12 minutes per station you will see a drastic decrease in water usage.

*Note please visit our Water Conservation page to see our Watering Schedule for the city of Weatherford.